Shipping policy
Shipping Policy
Last Updated: [7/9/2026]
Thank you for shopping with [Mudoco]! Below you'll find everything you need to know about how we get your order to you, including processing times, delivery estimates, shipping costs, and what to do if something goes wrong along the way.
Order Processing Time
All orders are processed within [1 to 3 business days] (excluding weekends and holidays) after we receive your order confirmation and payment.
- If we experience a high volume of orders (e.g., during sales or holidays), processing may take slightly longer. We'll notify you by email if there's a significant delay.
- Orders are not shipped or delivered on weekends or holidays.
- Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Methods & Delivery Timeframes
We offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [5-10 BUSINESS DAYS] | [Depends on Location] |
- Delivery timeframes are estimates and begin from the date of shipping, not the date of order.
- Delivery times may vary depending on your location and the shipping carrier's operations.
Shipping Costs
- Shipping costs are calculated at checkout based on your location, order weight/size, and selected shipping method.
- We offer free standard shipping on orders over [$50] (if applicable).
- Any applicable shipping discounts or promotions will be automatically applied at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
- Please allow [ 24-48 hours] for tracking information to update after receiving your shipping confirmation.
- If you haven't received tracking information within [24-48 hours] of placing your order, please contact us at [support@mudoco.com].
Delivery Issues & Delays
We work hard to ensure your order arrives on time, but delays can occasionally happen due to factors outside our control, such as weather, carrier delays, customs processing, or high shipping volumes.
If your package is delayed:
- Please allow a few extra business days beyond the original estimate, as this is often resolved automatically by the carrier.
- If your tracking shows no movement for more than [5-7 business days], please reach out to us so we can investigate.
If your package is marked as delivered but you haven't received it:
- Check with neighbors, household members, or your building's front desk/mailroom.
- Verify the shipping address on your order confirmation is correct.
- Contact the carrier directly using your tracking number.
- If you're still unable to locate your package, contact us at [support@mudoco.com] within [ 7 days] of the delivery date, and we'll do our best to assist you.
Lost or damaged packages:
- If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damaged item(s) and packaging so we can resolve the issue quickly.
- If a package is lost in transit (confirmed by the carrier), we will work with you to arrange a replacement or refund.
International Shipping
We currently ship to [North America, South America, Europe, Australia].
- International delivery times: [10-15 business days], depending on destination and customs processing.
- Customs, duties, and taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
- Customs delays: We are not responsible for delays caused by customs processing in your country.
- Please check with your local customs office for more information on potential charges before placing your order.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
- If you notice an error immediately after placing your order, contact us at [support@mudoco.com] as soon as possible — we'll do our best to correct it before the order ships.
- Once an order has shipped, we are unable to modify the shipping address.
Questions?
If you have any questions about your order or our shipping policy, feel free to reach out:
[Mudoco] Email: [support@mudoco.com] [117 S Lexington St STE 100, Harrisonville, MO 64701, United States]
This Shipping Policy may be updated from time to time to reflect changes in our shipping practices. Please check back periodically for the most current version.